We re-platformed a utility company's outdated website to improve UX, compliance, and accessibility
At a Glance:
A regional gas company had an outdated 800-page website that left its customers under-served and raised accessibility issues that could have resulted in fines. Overcoming these issues required a re-platforming of the entire site, and that’s why they contacted us.
Our client’s outdated website infrastructure was hindering their ability to serve their customers and to comply with regulations in several ways:
Why They Chose Us
We had completed numerous successful projects for the client, including initiatives focused on user experience (UX), responsive microsite design, and accessibility. When it became clear that their main website needed a rebuild, they knew we were the right choice for the job.
We re-platformed our client’s website onto Oracle WebCenter Sites, incorporating design and UX upgrades to create a hybrid responsive-adaptive experience. The new platform supports our client’s need to archive content to meet the utility commission’s requirements. We also implemented full disaster recovery capabilities, which allow our client to recover the site quickly after a disruption with the most recent content, providing customers with a better user experience and improving their confidence in the company.
Other improvements included:
When the project was complete, we had migrated all 800-plus pages onto the new platform with a clean, modern design, plus responsive capabilities and accessibility features that offer a positive experience for all customers in our client’s service area.