How a financial institution preserved their reputation for outstanding service through a mindful digital strategy
At a glance:
A large financial institution, known for great customer service, was having difficulty integrating online services to maintain their high standards. That’s why they contacted us.
While our client had built a stellar reputation for customer service, their online services were falling short of the organization’s high standards. They had made several attempts to improve the online customer experience, but their aging, monolithic application consistently hindered their efforts. They also faced long lead times for any integrations between online services and the bank’s other applications — if those integrations were possible at all.
Why they chose us
The client had a long-standing relationship with us, having worked with us on numerous successful projects over several years. They were familiar with our digital strategy expertise and knew first-hand the quality of our work, which made us the ideal choice for helping them resolve this issue.
Approach and solution
We delivered a strategy that aligns our client’s digital architecture with their business goals through our proven approach to mindful digital transformation:
Value and benefits - “The wins”
As a result of designing and implementing a new digital strategy, our client realized a host of benefits, including
Today our client has a digital strategy that enables them to continue earning high marks for service quality. Integrations between online services and the bank’s other applications happen seamlessly, customers enjoy a consistent experience across all online and offline services, and our client is ideally positioned to scale and adapt as they look to the future.