Technology & Communications

 
Supporting well-funded startups through to Fortune 50 technology and wireless innovators

Our technology and wireless customers are striving to differentiate themselves in the competitive marketplace. Logic20/20 brings ideas and value tailored to their needs; we drive strategic outcomes and help them out-position the competition. Our experience consultant teams seamlessly integrate with our technology and communication clients to drive competitive advantage and improved performance, creating lasting results.

Our expertise

Enabling Multi Channel Marketing Engagement

Technology and wireless companies often face disruptive products, innovative technology, changing regulatory environments and evolving customer engagement models. Logic20/20 helps our clients leverage technology to modernize their customer management and marketing solutions and processes; we help them engage their target audiences in the correct channel at the right time to maximize conversion opportunities. Logic20/20 supports our clients through the development of digital engagement strategies, technology/vendor selection, project leadership, process re-engineering, and solution implementation. We set up digital engagement operations to improve customer acquisition and satisfaction rates, while lowering overall cost of ownership for the business.

Making agile and devops practices and patterns part of the culture

With the pace of change in the technology and wireless industry today, it is critical that continuous delivery, deployment, and integration practices are adopted to deliver features and product innovations to meet market and consumer demands. Logic20/20 helps our clients to determine the right approach and adopt changes through both best practice agile methodologies and devops practices and patterns. At Logic20/20, continuous improvement is not about a set of tools or a single process. It’s about developing a practice and training a team to follow key principles that ensure the quality solutions are delivered quickly to end consumers.

Launching integrated product and GTM solutions

Successful product deployments and go-to-market launches can springboard technology and wireless organizations’ customer growth and bottom line revenues. Logic20/20 leadership & execution consultants bring the localized product management and go-to-market readiness expertise to support our technology clients. We ensure that their products are launched right the first time; enabling both sales and marketing to execute successfully on new opportunities and product deployments. Our consultants integrate with customer teams to manage and coordinate the development of readiness materials, design of strategic roadmaps, implementation of technology, integration with go-to-market activities, and the successful product deployment through cross-matrix operational teams.

 

Creating data driven decision platforms to enable product, sales, marketing and operations

At Logic20/20 it’s our goal to help our technology and wireless science clients create a culture of measurement and innovation. Real-time insight can be a game-changer for complex scenarios; including product development, sales, marketing and operational challenges. Our teams seamlessly integrate with our clients to create insight through visualizations, supported by data platforms and data movement solutions. We help our customers unlock opportunities by adapting their sales and marketing strategies; improving customer engagement; and to refining operational processes to reduce customer and partner churn.

 

 

Featured Projects in Technology & Communications

 

  • Created new social interface to improve customer experience and retention.
  • Define and develop a mature consulting workflow for sales enablement.
  • Created an advanced analytics platform to empower users with timely, actionable data.
  • Sales and marketing insights to support SEM strategy at Expedia
  • Windermere enhances relationships using a new web platform that supports agents and brokers.
  • Built a dynamic market model based on extensive research to inform on market sizing and go-to-market strategy.
T-Mobile

Improve customer experience and retention

SmartSheet

New business processes to support growth

Intel

Finding new markets to drive revenue

AT&T

Market research & sales enablement

Tableau Software

Software analysis support

Concur

Scrum master

Expedia

Marketing & sales insight

Telstra

Tableau reporting & data analysis

Google

Sales enablement via strategic GTM planning