You'll learn
How COVID changed customer care forever
Why 9 out of 10 customers want an omnichannel experience
How to develop a customer service strategy
3 ways AI holds the key to evolving customer experiences
And more!
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Keep customers coming back
Of consumers who switched brands in the past year,
48%
cite "better customer service" as their primary reason for switching.
Source: Salesforce State of the Connected Customer
Ready to ramp up your customer loyalty?
An excerpt from "Customer Care Evolved: 3 Innovations That Are Changing the Game"
Customer service centers now have access to tools that automate real-time transcription of customer phone calls, improving the overall customer experience and alleviating pain points on multiple levels:
• If the customer needs to be transferred, the transcription can follow her to the next agent, eliminating the need to repeat information.
• With the need for note-taking eliminated, agents can focus 100 percent of their attention on listening to customers and solving their problems.
• AI applications can monitor transcriptions and offer possible solutions on the agent’s screen in real time, eliminating the need to hunt down information.
Ready to learn more?
Meeting expectations across the board
Customers expect ...
• Ability to reach out any time, on any channel
• Engaging, personalized experiences
• Self-service options for simple requests
Agents expect ...
• Ability to help customers quickly and painlessly
• Maximum visibility on customer interactions
• Ability to manage multiple interactions
Your business expects ...
• Rapid demonstration of business value
• Low-code solutions that are easy to support
• Ability to control costs by expenditure type
Learn how AI-driven innovations help businesses meet these expectations—and more.