Chatbots | Logic20/20


Integrate chatbots and live chat with legacy systems. Elevate your customer and agent experiences & reduce cost through automation.


Chatbots and messaging for customer service can support users on both sides of your business; the end result is happier customers and more engaged agents.


Today’s customer wants to connect on messaging channels, giving brands a chance to engage on the same level as a friend. Chatbots improve customer support with 24/7 messaging accessibility and quick resolution to simple questions and problems. They route customers to the right sales or support agent and provide a personalized experience. The "better together" approach to chatbots and live chat automates repetitive task (like FAQs) and supports agents - working together, they deliver top notch customer care. 


Customer service chatbots can support internal users as well, acting as assistants and trainers to customer support and sales agents. Using AI and machine learning, bots supply live chat agents with timely information to help customers and act as an intelligent interface to the company knowledge management wiki. Agents can hit the ground running, with less training, saving time and cost. With information at their fingertips, productivity increases, and agents can close out more queries (and sales).



Improve efficiency with chatbots and live chat
Cost reduction

Streamline training & resolve questions faster

Increase tNPS

Create better experiences with lower customer effort

Productivity increase

Automate repetitive tasks & support multiple customers at the same time

Competitive advantage

Integrated messaging platform supports messaging and cross channel engagement

Create seamless customer experiences.

Best in class customer service happens across channels and locations. Our client wanted to engage their customers on messaging through social channels, on Apple Business Chat, web, and SMS. Creating a customer service platform allowed them to integrate with legacy systems and implement microservice applications to improve customer service over time.

The outcome? Higher tNPS, lower agent churn, and decrease support costs. 

Watch the case study




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