Chatbots and messaging for customer service can support users on both sides of your business; the end result is happier customers and more engaged agents.
Today’s customer wants to connect on messaging channels, giving brands a chance to engage on the same level as a friend. Chatbots improve customer support with 24/7 messaging accessibility and quick resolution to simple questions and problems. They route customers to the right sales or support agent and provide a personalized experience and improving customer service in general and mobile customer support in specific. The "better together" approach to chatbots and live chat automates repetitive task (like FAQs) and supports agents - working together, they deliver top notch customer care.
Customer service chatbots can support internal users as well, acting as assistants and trainers to customer support and sales agents. Using AI and machine learning, bots supply live chat agents with timely information to help customers and act as an intelligent interface to the company knowledge management wiki. Agents can hit the ground running, with less training, saving time and cost. With information at their fingertips, productivity increases, and agents can close out more queries (and sales).
Streamline training & resolve questions faster
Create better experiences with lower customer effort
Automate repetitive tasks & support multiple customers at the same time
Integrated messaging platform supports messaging and cross channel engagement
Built on a foundation of messaging, AI, and machine learning, chatbots support people on both sides of the customer service equation. Click through on the infographic to see how chatbots support along the entire journey.