Chatbots | Logic20/20

Chatbots

Elevate your customer and agent experiences, reduce cost through automation.

Chatbots can support users on both sides of your business; the end result is happier customers and more engaged agents.

 

Today’s customer wants to connect on messaging channels, giving brands a chance to engage on the same level as a friend. Chatbots support customers on messaging with 24/7 accessibility and quick resolution to simple questions and problems. They route customers to the right sales or support agent and provide a personalized experience.

 

Chatbots can support internal users as well, acting as assistants and trainers to customer support and sales agents. Using AI and machine learning, bots supply agents with timely information to help customers and act as an intelligent interface to the company knowledge management wiki. Agents can hit the ground running, with less training, saving time and cost. With information at their fingertips, productivity increases, and agents can close out more queries (and sales).

 

 

 
Unlock efficiency gains with chatbots and messaging
Cost reduction

Streamline training & resolve questions faster

Increase tNPS

Create better experiences with lower customer effort

 
Productivity increase

Automate repetitive tasks & support multiple customers at the same time

Competitive advantage

Integrated messaging platform supports messaging and cross channel engagement

 

 

 

Let's connect.
I'd like to schedule a call to talk about chatbots and messaging.