Creating smooth customer journeys is a key component to a successful customer care strategy. Customers want to engage with brands on their own terms, with channels that they are comfortable using. Apple Business Chat offers a seamless customer experience; it’s integrated into iOS and customers can start conversations from Siri, Safari, Maps, Spotlight, and the web. Their conversations launch directly into iMessage. Done right, brands can deliver a meaningful and effective experience that feels personal for each customer.
Build a memorable experience with logo and brand colors.
Use Apple Business Chat to select and pay in the Message environment.
Login to your account to give your agent a clear view.
Manage volume and experience with live and automated agents.
Select items from a list or time slots to schedule.
Create custom experiences that enable a single, specific task.
Apple Business Chat offers brands the ability to deliver a consistent brand experience, using both colors and logo in the messaging interface. Advanced functionality lets you integrate with custom experiences through apps, right in messaging.