Creating smooth customer journeys is a key component to a successful customer care strategy. Customers want to engage with brands on their own terms, with channels that they are comfortable using. Apple Business Chat offers a seamless customer experience; it’s integrated into iOS and customers can start conversations from Siri, Safari, Maps, Spotlight, and the web. Their conversations launch directly into iMessage. Done right, brands can deliver a meaningful and effective experience that feels personal for each customer.
Build a memorable experience with logo and brand colors.
Use Apple Business Chat to select and pay in the Message environment.
Login to your account to give your agent a clear view.
Manage volume and experience with live and automated agents.
Select items from a list or time slots to schedule.
Create custom experiences that enable a single, specific task.
Apple Business Chat offers brands the ability to deliver a consistent brand experience, using both colors and logo in the messaging interface. Advanced functionality let’s you integrate with custom experiences through apps, right in messaging.
Apple's new Business Chat feature in iOS 11.3