Utilities Customer Experience | Logic20/20

Improving the Utilities Customer Experience

You’re speaking to your customers. Can they hear you?

We help you understand their journey to create
an experience that is personalized and productive.
Whether it’s on the web, in an app, or over the phone—
you’ll be there, ready whenever they need you.



A Three-Part Approach


Brand messaging on social platforms
Your Brand

We’ll help you analyze your customer journeys and implement an omnichannel approach, using modern solutions every step of the way. With targeted messaging and personalized content, your customers will feel seen and heard.

Your website and mobile app
Your Website and Mobile App

On the front-end, your customers will have a single sign-on to address needs like bill pay, appointment scheduling, service history, FAQ, and more. On the back-end, you’ll have a system that’s integrated, organized, and easily maintained.

Customer service representatives
Your Customer Service

You can be there for your customers 24/7 with virtual assistant messaging and/or improve call wait times with automation. With a modern CMS and integrated technologies in place, your service technicians will be able to respond more quickly to whatever your customers need.

Let's talk about utility customer experience


How It's Done


Custom & Packaged Software Solutions

Solutions and applications for common and unique business needs that fit seamlessly with your company technology and infrastructure.

Content Management System (CMS) Implementation

Improved user management and publishing of content through well designed CMS.

CRM Implementation

Implementation, customization, & management of your data and customer relationship management solutions

ChatBot Solutions

Implementation of ChatBot and AI solutions for webchat, SMS, and social messaging to improve customer service, increase sales, and streamline business processes.

Cloud-based Solutions

Accelerate enterprise cloud implementation, online collaboration, and strategic planning.

Technical Project Management

Successful end-to-end delivery of technical projects, through alignment of people, processes, and technology.

Digital Marketing Operations

Identify and secure long-term customers through integrated digital technologies, content management, and data-driven marketing insights.

UX/UI Design and Implementation

Improved navigation and usability of web and mobile interfaces that produce effective, efficient results.

Solution Architecture

Simple and elegant designs for your technology challenges; architected and implemented.


Let's talk about utility customer experience

Success Stories


Redesigning a utility website
Building a digital strategy


An array of outdated digital assets, inconsistent branding, and impersonal messaging were preventing our...
Read more.

Redesigning a utility website
Optimizing user experience


Our client’s existing website was outdated and lacked personality. User experience surveys revealed that... Read more.

Redesigning a utility website
Improving accessibility & UX


A large natural gas and electricity provider engaged us to implement a complete re-design of their “My...
Read more.

Redesigning a utility website
Improving accessibility & UX


Our client was facing potential fines over a lack of accessibility provisions for users with disabilities on...
Read more.


  • City of Seattle
  • ChemPoint
  • NAES
  • PacificNL
  • SW Gas
  • Sempra Energy
  • ChemPoint
  • ChemPoint
  • ChemPoint
Let's talk about utility customer experience


We're Ready

Logic20/20 can improve your customer experience through

• your brand

• your website and mobile app

• your customer experience


We're ready. Are you?


Let's Talk

Contact us below and our team will get back to you soon.