Replacing a decades-old on-premise reservation system with a flexible cloud-based platform
At a Glance:
When a global hotel chain needed to replace their decades-old reservation system with a more flexible, scalable cloud-based platform, they contacted us.
At more than two decades old, our client’s centralized reservation system was ill-equipped to handle the needs of a global enterprise. It was unable to support our client’s level of website traffic, and when it crashed, not only were reservations lost, but the entire website went down, costing our client thousands in lost revenue. Our client was also falling behind competitors in their ability to keep pace with customers’ expectations of their online experiences.
On the back end, new projects were costly to implement and slow to deliver to market, due to the cumbersome process of integrating new features into the legacy system. Our client was also finding it difficult to keep their IT team staffed, as few programmers have experience with the older applications the system was using.
Why They Chose Us
We had already worked with this client on numerous projects, in areas ranging from identity management to web engine performance. Because of our proven track record and the depth of our experience with their systems and processes, they knew we were the right choice for this project.
After meeting with stakeholders to understand the technical and business requirements for the new system, we architected, designed, and implemented a cloud-based platform that achieved all our client’s objectives, including:
Our client now has a flexible, scalable platform that enabled them to reduce the costs and risks associated with the old system, accelerate time-to-market for new projects, and better serve their partners and customers.