McKesson Account Page

Logic20/20 has been helping McKesson to achieve its vision to “improve care in every setting” for over 15 years and across 150+ projects.

Working as a team, we have helped elevate the performance of McKesson’s processes and technology, to better serve people and the business as whole. We have worked across the major lines of business including PS&S, RxTS, USON, USOR, Corporate IT, Customer Experience and cross-functionally including Legal, Marketing, Finance, Sales and others. Our efforts have stretched from Salesforce migrations to website redesigns to data modeling to setting-up REMS. We align on core values to Drive Towards Excellence, Act with Integrity, and Foster a Culture of We (our language for “everyone is welcome and has a vocal seat at the table”) and we’re committed to driving value from every project.



Operational efficiency

We implement solutions that range from process design and mapping to automation and AI/ML. Our goal is to increase efficiency, drive down the cost of doing business, and improve employee satisfaction.

End goal: Increase the speed of innovation.

Digital Transformation

We create powerful custom tools, implement and optimize packaged software, perform best practices cloud migrations, and provide trusted guidance to enable your teams and deliver business value that lasts.

End goal: Technology that supports your teams.

Customer Care

The right care starts with understanding customer needs. Our final solutions incorporate automation through virtual agents and internal bots to create a personalized experience, plus a single platform that brings together customer data from multiple data sources; you’ll scale care without increasing spend.

End goal: Increased customer satisfaction.

360 degree view of your customer

With the tremendous amount of organizational change at McKesson recently, we have found that truly understanding your customers and what they have been purchasing from the different orgs within McKesson has became a more pressing and urgent requirement. We have partnered with McKesson (and dozens of other clients) to help provide them with this view.

End goal: Trustworthy insights that help you drive your business.

Platform as a Service

We implement and integrate PaaS, like Salesforce, to improve your key processes. We approach solution design through the lens of the business; the end result is flexible and customized.

End goal: Better insights and automated processes.

Strategy and roadmap

As your business continues to evolve and customer needs change, we help you define and execute a new strategic roadmap for your organization that focuses on business and technology.

End goal: The path forward to achieving strategic goals.

Success with McKesson

We have a long-term relationship with McKesson, building and delivering impactful work.


  • Specialty Health (25+ projects)
  • Corporate IT (15+ projects)
  • Corp Legal
  • Pharmaceuticals (10+ projects)
  • RxTS (Prescription & Tech Services)
  • Customer Service Ops
  • Pharma GPO
  • Digital & Experience Solutions
  • PPS (Physicians Practice Solutions
  • McKesson ServiceFirst


Over 150 projects across >15 LOBs

  • SalesforceOpen or Close

    Contract Lifecycle Management

    Apttus integration

    Siebel to Salesforce migration

    Data modeling and reusable architecture

    DocuSign integration

  • StrategyOpen or Close

    Customer 360 and Customer Lifecycle

    ServiceFirst business case & roadmap

    Platform-as-a-Service strategy & roadmap

    SAP CRM strategy, roadmap & implementation

    REMS Clinical Services requirements and design

  • AnalyticsOpen or Close

    Data modeling and reusable architecture

    OnMark GPO reporting solution

    Web based systems to solve data governance

    OnMark GPO data veracity

    Reports, dashboards, and data quality

  • Customer ServiceOpen or Close

    Call-center support strategy

    Customer Center 2.0 web redesign

    Call-center performance & customer satisfaction

    End2End ticket manager

    First call resolution

  • Digital TransformationOpen or Close

    Pharma eComm Platform redesigned architecture

    Master data assessment

    Customer Care 2.0

    SAP CRM transition

    ServiceFirst User Interface Redesign

McKesson Customer Success Team

Shelby Mastroianni

Shelby Mastroianni
Strategic Development Manager


Ethan Silvers

Ethan Silvers
Senior Director


Are you ready to elevate the performance of your systems and processes?

Contact us below and our team will get back to you soon.