Customer engagement platforms change the game in customer experience strategy by enabling maximum convenience on the customers’ terms, rendering traditional reactive forms of customer service obsolete. In today’s evolving business landscape, the customer’s experience itself as a crucial part of the product and the effectiveness of a business’ customer engagement and social care strategy is now just as important as the actual goods or services the business provides.
Logic20/20’s next generation Customer Engagement offerings give organizations everything they need to create and maintain an all-inclusive, wraparound customer experience with added benefits of reduced costs, decrease in employee attrition, improved customer satisfaction, and increased revenue.
Provide service and social care to your customers when they need it through their preferred channel of communication.
Determine the best next move in a customer interaction and send targeted content to the customer when they’re most likely to be receptive to it.
Explore what’s possible with data and get data-informed answers to your customer’s questions based on current and historical data.
Leverage fully customizable bots with natural language processing to answer FAQs, route customer requests, and support agents.
Care agents save time and avoid checking other programs by leveraging views through customizable widgets.
Encryption of customer information and immediate security in the event of a cyber-attack provide mutual trust between business and customers.
Immediate value with new tools, widgets & functionality.
Deliver features to your agents and customers faster.
Solutions based on your business challenges.
Agile development keeps up with changing business needs.
If your company has any kind of online customer service presence, you probably should use bots. Here’s why:
High customer satisfaction builds loyalty and retention, reducing costs and increasing revenue when your customers recommend your company to their friends. It also provides invaluable data to inform your company’s next moves and helps you project your company’s future.