Conversational messaging

Engage customers on THEIR channels. Elevate your customer experience with conversational messaging.

Today’s customer dictate how they want to engage with a brands to make purchasing decisions and find support. Businesses that respond to the shifting landscape are seeing a boost in customer loyalty and satisfaction metrics. Conversational messaging lets brands connect to customers on the channels they use every day and engage on the same level as a friend; companies that are using messaging are seeing nearly a 3x boost to customer satisfaction.

Conversational messaging improves customer support with 24/7 automated messaging accessibility and quick resolution to simple questions and problems. They route customers to the right sales or support agent and provide a personalized experience. The "better together" approach to messaging, using both live and virtual agents, automates repetitive task (like FAQs) and creates a seamless experience for your customers.

Source: Achieve Nearly 3x Greater Customer Satisfaction

Customer satisfaction

Customer support pain points

Low tNPS

Complicated customer care leads to low tNPS and CSAT scores

High cost

Scaling to support customer demands can be costly

Agent turnover

Low agent satisfaction leads to high turnover

Conversational messaging solves for some of the biggest pain points in customer service - customer satisfaction and cost of care.

Cost reduction

Streamline training & resolve questions faster

Increase tNPS

Create better experiences with lower customer effort

Productivity increase

Automate repetitive tasks & support multiple customers at the same time

Competitive advantage

Integrated messaging platform supports messaging and cross channel engagement

Create seamless customer experiences.

Best in class customer service happens across channels and locations. Our client wanted to engage their customers on messaging through social channels, on Apple Business Chat, web, and SMS. Creating a customer service platform allowed them to integrate with legacy systems and implement microservice applications to improve customer service over time.

The outcome? Higher tNPS, lower agent churn, and decrease support costs.

Watch the case study