2020 took us all on a rollercoaster—anticipated by no one but affecting everyone.
The COVID-19 pandemic has challenged every aspect of our lives, forcing us to change how we work, socialize, and live. The Black Lives Matter movement spurred societal reflection and change at every level, asking us all to examine who we are, what we believe in, and what we stand for.
We’re different than we were last year: as individuals, as teams, and as a society.
In 2021, uncertainty remains—and change continues. We expect more from each other. Companies have broken new ground and pivoted onto new paths. Technologies are shifting, bringing us closer and taking us farther than ever before.
Together, we’re adapting—all in pursuit of a better tomorrow.
While the events of 2020 took us by surprise, we can now seize the opportunity to use what we have learned to proactively shape our future.
Instead of relying on past approaches to how we work, learn, support, and grow, we can take a step back. We have an opportunity to determine the best ways to serve customers, employees, our communities, and our world.
We are on a mission to build a future that is …
When businesses face disruptions—as was so often the case in 2020—leaders don’t just need to make decisions. They need to make the right decisions.
People are more conscious than ever of how businesses use their data, and they proactively seek out providers that use information responsibly.
Protecting personal data is about more than aligning with GDPR, CCPA, and other data privacy laws—it’s the right thing to do for customers, partners, and employees.
As the world faced a life-threatening virus and safety measures sent us into isolation, we gained new appreciation for the importance of human relationships.
Now, businesses are taking a fresh look at how they serve people—from customers to employees and all those in between—and how they can leverage AI and other technologies to make life easier, improve person-to-person connections, and create delightful experiences.
Successfully adapting to change requires creativity, agility, and contributions from all sides. It also requires planning, transparency, and proactive communication.
2020 tested our ability to deal with change in unprecedented ways, and the long-term impact of those disruptions is now woven into the fabric of our lives—at work, at home, and in our communities.
As COVID lockdowns closed offices and restricted personal interactions, organizations were forced to shift to a work-from-home structure.
In the aftermath of George Floyd’s death and the protests that followed, organizations accelerated their efforts to promote a more just world.
Businesses of all sizes and across industries introduced long-term initiatives ranging from re-evaluating hiring practices to actively promoting inclusion in the workplace to building alliances with diversity-minded organizations.
Together, we have the opportunity of a lifetime.
It's more than a chance to recover.
It's a chance to be better.