Logic20/20 & AWS

Exceptional Digital CX through messaging platforms & AWS

Innovative customer focused CaaS solutions on social media and SMS applications (ABC, SMS, Facebook, Twitter, web, etc.) to improve customer satisfaction and deliver faster access to information/customer account changes.

Support in-store activation using a unified service layer on AWS​

Designed and implemented the next generation API layer for partners to activate and upgrade cellular service for new and existing customers, solving a customer communication challenge on the spot.

Infrastructure Automation on AWS deploys CaaS solutions ​

DevOps transformations to optimize the CI/CD pipeline. Migrating services off a legacy Mesos/Marathon provider and into Kubernetes across teams, resulting in the savings of millions of dollars in infrastructure and labor costs.

Predictive customer intent, outperforming Google & IBM​

Leveraged AWS & Rasa AI-powered Customer Assist solution to build a customer facing, real-time model leveraging Artificial Intelligence predict customers' need based on their initial message to an agent.

Improve time to resolution with expert assist​

Machine learning model predicts customer need and supplies the right information to the agent, automatically. Also predicts future pain points and questions and provides information to eliminate re-engagement with support team.

Care Analytics insights leverage the data power of AWS

Launched insights to determine the effectiveness of the customer self-service offering operated. ​Leveraged AWS Data lake solutions, connected with PowerBI, to drive automation insights to care and product leadership.