Logic20/20 delivers cutting-edge CaaS for AWS Telecommunications customers through design, development, integration, and deployment.
Innovative customer focused CaaS solutions on social media and SMS applications (ABC, SMS, Facebook, Twitter, web, etc.) to improve customer satisfaction and deliver faster access to information/customer account changes.
Designed and implemented the next generation API layer for partners to activate and upgrade cellular service for new and existing customers, solving a customer communication challenge on the spot.
DevOps transformations to optimize the CI/CD pipeline. Migrating services off a legacy Mesos/Marathon provider and into Kubernetes across teams, resulting in the savings of millions of dollars in infrastructure and labor costs.
Leveraged AWS & Rasa AI-powered Customer Assist solution to build a customer facing, real-time model leveraging Artificial Intelligence predict customers' need based on their initial message to an agent.
Machine learning model predicts customer need and supplies the right information to the agent, automatically. Also predicts future pain points and questions and provides information to eliminate re-engagement with support team.
Launched insights to determine the effectiveness of the customer self-service offering operated. Leveraged AWS Data lake solutions, connected with PowerBI, to drive automation insights to care and product leadership.
Featured Case Study
We leveraged our expertise in artificial intelligence and machine learning to deliver game-changing innovations that reduce wait times, shorten time to resolution, and enable a deeper understanding of customer needs.
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